Return & Refund Policy

Dyson Pakistan – Your satisfaction is our priority.

1. Overview

At Dyson Pakistan, we take pride in the engineering and quality of our technology. If you are not entirely satisfied with your purchase, we are here to help. Our return and refund policy is designed to be straightforward and customer-friendly.

2. Return Eligibility & Timeframe

You may request a return within 30 days of receiving your order. To be eligible for a return, your item must meet the following conditions:

• Purchased directly through official Dyson Pakistan channels.
• In its original, undamaged packaging, complete with all accessories, manuals, and promotional items.
• Accompanied by a valid proof of purchase (such as an order confirmation, invoice, or receipt).

3. Non-Returnable Items

Certain items cannot be returned for a change of mind, including:

• Products marked as final sale or clearance outlets.
• Items that show signs of excessive wear, misuse, or physical damage not caused during transit.
• Products purchased from unauthorized third-party retailers (these must be returned to the original place of purchase).

4. Refund Process

Once your returned item is received, inspected, and validated by our team, we will process your refund:

• Refunds are issued back to the original payment method used during purchase.
• Please allow 10 to 14 business days for the funds to reflect in your account, depending on your financial institution's processing cycles.
• Original delivery charges are non-refundable unless the item arrived defective or incorrect.

5. Defective or Damaged Goods

If you receive a product that is defective, damaged in transit, or incorrect, please contact our customer support team immediately. Defective items are fully covered under our manufacturer's warranty, ensuring a prompt replacement or full refund including any delivery fees.